We offer a 10-day return policy, which means you have ten days after receiving your item to request a return. The return window begins on the day your order is delivered to you. To start a return request please send us an email at: info@goldsidejewelry.com
Returned items:
1) Must be in original condition, original packaging and in original gift box.
2) Should be mailed in a sturdy envelope to prevent any damage in transit.
For returned items a 10% of the total value of product will be applied as a re-stock fee after receiving the goods.
All sale items purchased are considered final sale and are not eligible for a refund or return.
Earrings and pierced jewelry are excluded from exchanges and returns.
Returns must be posted within 5 days of approval of request.
Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
If you wish to exchange an unworn item for a cheaper piece, we are unable to refund the excess.
If the conditions and the return are not met we have the right to refuse the return.
If your item(s) arrives damaged/defective or if you receive the wrong item(s), please contact us at info@goldsidejewelry immediately and include a photo of the damaged/defective and/or wrong item(s) for faster processing time.
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