Heavenly Hoops

We offer a 10-day return policy, which means you have ten days after receiving your item to request a return. The return window begins on the day your order is delivered to you. To start a return request please send us an email at: info@goldsidejewelry.com

Returned items:

1) Must be in original condition, original packaging and in original gift box.  

2) Should be mailed in a sturdy envelope to prevent any damage in transit. 

• For returned items a 10% of the total value of product will be applied as a re-stock fee after receiving the goods.
• All sale items purchased are considered final sale and are not eligible for a refund or return.
• Earrings and pierced jewelry are excluded from exchanges and returns.
• Returns must be posted within 5 days of approval of request.
• Postage will be at the buyer's expense.  We recommend using registered/trackable post as we do not hold responsibility for lost packages. 
• If you wish to exchange an unworn item for a cheaper piece, we are unable to refund the excess.
• If the conditions and the return are not met we have the right to refuse the return.
• If your item(s) arrives damaged/defective or if you receive the wrong item(s), please contact us at info@goldsidejewelry immediately and include a photo of the damaged/defective and/or wrong item(s) for faster processing time.